Support
User management#
The Devex team provisions organizations in the University of Minnesota github.com Enterprise based on CESI/ITAC unit membership; Organization owners can manage their users in Grouper following the instructions on the User Access Management page.
Devex Team Service Level Agreement#
Our team follows the IT Service Management Incident Process.
- Major Incident: Response within 1/2 hour during Business Hours and 1hr outside Business Hours.
- General: Response within half day.
- Business Hours: 9:00 am to 5:00 pm.
Because GitHub Enterprise Cloud is a subscription as a service, Devex is limited in directly resolving major incidents or service degradations, but is fully invested in the triage and coordination of incidents.
Find us in IT@UMN Slack#
@devex-devs in:
#github#t3-devex#ghec-status
Email us#
- General Requests:
devex@umn.edu - Urgent Issues:
help@umn.edu- GitHub publishes all incidents to any features on its status page
Find guidance on using GitHub#
For guidance on best practices and use of GitHub Enterprise Cloud, check out GitHub's Official Documentation.